I would like to add the JIRA Service Desk add-on to our current production JIRA instance. However, before I do that, I would like to know what the impact is, if any, to CPU, MEM and Storage by adding this add-on. As for storage, I understand that it depends on the volume of service requests. Does the number of agents impact the resources on the VM as well? Is there any guide on what is recommended for a production instance of JIRA service desk (other than what is recommended for the production instance of JIRA)? I am planning on only having 3 agents to begin with.
JIRA Service Desk requirements are basically the same for running JIRA server. If you have enough resources to run your JIRA smoothly as per the official documentation, then you can install the SD plugin without any concerns.
-- Arthur Gonçalves
In additional to Arthur response, the number os agents will not impact on the server resources and If you are not sure about how many agents you will need, start with 3 and check how it goes (As this option depends about your company needs).
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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