JIRA Service Desk existing issues breached SLA

I'm probably doing something wrong here but can't figure out what.

When applying JSD to an existing project the reports for Breached vs Met show that every single issue prior to the application of JSD has breached it's SLA. I've set up the calendars and goals to reflect our SLA's and re-indexed the instance however the reports remain the same. No amount of tinkering seems to change this.

 

Is this supposed to happen? From my reading it seems that not applying SLA to issues previous to a change in metric is intentional, but from the first set up of JSD against a project seems counter-intuitive, especially if displays everything as "Breached". Is there any way I can get round this?

 

1 answer

This could be due to this bug reported here: https://jira.atlassian.com/browse/JSD-1512

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