I've been a bit stumped recently with notifications not working - we're using JSD and I want all watchers to be able to receive an email when a status is changed and mainly when a comment has been added without the need of using an @ to add someone. The setup is below, and I've checked the notifications helper and everything is checked and lighting up green.. any ideas?
Issue Created (System)
Outgoing email is enabled..
Thanks in advance
Even when added as a "Participant" notifications are not being sent, the only time is when you @ a person and or set an automation to email Service desk users..
Is there a conflict maybe with internal staff being added to the organisation of a ticket that has been raised?
It's important to note that Service Desk Customers generally only receive Service Desk Notifications which are configured separately in the "Customer Notifications" section of project settings.
Your screen shot shows only Notifications which will only apply to users who have at a minimum browse permissions to the service desk. Is that your intention?
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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