Is it possible to implement such "user" with current service desk release? I need to have one super-user for a customer, this user should be able to see any tickets created by people from his company - not only his/hers tickets.
You can create a JIRA user and grant access just to that customer's project, or you can add him as a participant of all the issues of his company. The request participant has to be added manually to each issue, but there is a feature request in order to have participants added automatically as you can see on JSD-1530.
Thanks and regards,
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events