Is it possible to implement such "user" with current service desk release? I need to have one super-user for a customer, this user should be able to see any tickets created by people from his company - not only his/hers tickets.
You can create a JIRA user and grant access just to that customer's project, or you can add him as a participant of all the issues of his company. The request participant has to be added manually to each issue, but there is a feature request in order to have participants added automatically as you can see on JSD-1530.
Thanks and regards,
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs