It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Service Desk: customer wide observer

Is it possible to implement such "user" with current service desk release? I need to have one super-user for a customer, this user should be able to see any tickets created by people from his company - not only his/hers tickets.

2 answers

1 accepted

1 vote
Answer accepted

Hi Sebastian,

You can create a JIRA user and grant access just to that customer's project, or you can add him as a participant of all the issues of his company. The request participant has to be added manually to each issue, but there is a feature request in order to have participants added automatically as you can see on JSD-1530.

Thanks and regards,
Paula Silveira 

Just checked this "participant" scenario and this should work for me, however it would be really nice there would be some way to set default participant for project - will note this in JSD-1530.

0 votes

Hi Sebastian,

I could also add the user as an agent on the service desks. This may be a little overkill, since he'll have admin rights, but it's an option.

Yes, but this will consume one of your precious agent licenses - and with pricing of $300 per agent this is a no-go for us :(.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you