We have been using JIRA to track IT project work for awhile and a different product for IT service desk issues. We are a small IT team so the same team does project work (longer term work) and handles service desk issues. Should we add Service Desk to our existing IT project or start a new project just for the service desk issues? Pros/Cons?
Possibly related to my question: we have a team using JIRA Software, and would like to add the service desk to the maintenance project for the team, to allow the user to submit tickets in a more integrated way, and allow the user to see the status better. Can't find the control to add a service desk to an existing JIRA project. (mentioned here: https://confluence.atlassian.com/servicedesk025/how-jira-and-jira-service-desk-work-together-754977568.html )
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot