JIRA Service Desk and saved filter subscriptions

Which of the different classes of JIRA Service Desk users can subscribe to saved filters?

  • Agents - sure
  • Collaborators - I guess
  • Users - probably not?

Maybe it depends on whether the filters were created as part of JIRA or Service Desk?

1 answer

1 accepted

Looks like in Service Desk 2.0 under (Agent Tier License), you need to be an Agent or Collaborator to receive subscription email on saved filters of Service Desk projects.

You can subscribe a JIRA group that is not a collaborator to a Service Desk project filter but the group won't receive any subscription email.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,227 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you