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JIRA Service Desk and saved filter subscriptions

Which of the different classes of JIRA Service Desk users can subscribe to saved filters?

  • Agents - sure
  • Collaborators - I guess
  • Users - probably not?

Maybe it depends on whether the filters were created as part of JIRA or Service Desk?

1 answer

1 accepted

2 votes
Answer accepted

Looks like in Service Desk 2.0 under (Agent Tier License), you need to be an Agent or Collaborator to receive subscription email on saved filters of Service Desk projects.

You can subscribe a JIRA group that is not a collaborator to a Service Desk project filter but the group won't receive any subscription email.

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