Which of the different classes of JIRA Service Desk users can subscribe to saved filters?
Maybe it depends on whether the filters were created as part of JIRA or Service Desk?
Looks like in Service Desk 2.0 under (Agent Tier License), you need to be an Agent or Collaborator to receive subscription email on saved filters of Service Desk projects.
You can subscribe a JIRA group that is not a collaborator to a Service Desk project filter but the group won't receive any subscription email.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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