JIRA Service Desk - User Management

Is it possible to use JIRA Service Desk only with email channel.  Any anonymous user / general public can send a query to JIRA service request - the system should create a request, but don't create them login credentials.

I don't want to create users manually it has to be open for general public, without creation login credentials. 

 

1 answer

0 votes
Pedro Cora Atlassian Team May 20, 2015

Hello,

Not without creating at least a customer account. Otherwise, JIRA Service Desk won't know how to handle the response back.

smile

-- Pedro

Hi Pedro, Could you elaborate with my use case, i want to use JIRA service desk as Help Desk solution ( Which is open to general public ) - I don't want to create user account for general public. Is there any way in JIRA Service desk to handle this.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

768 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you