JIRA Service Desk - Public Solution?

Is it possible to use JIRA Service Desk as a public-facing customer portal without burning a license per public-facing customer similar to how Zendesk works? Ideally customers could come to the portal and enter contact and incident information without having to signup.

Thanks In Advance

3 answers

1 accepted

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Tarun Sapra Community Champion Mar 04, 2014

Not currently - https://www.atlassian.com/licensing/service-desk

Note: JIRA Service Desk is a plugin for JIRA. The JIRA Service Desk license type and user count must match that of the JIRA license it is being used with. For instance, a 25 User Commercial JIRA license will require a 25 User Commercial JIRA Service Desk license.

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Maybe this plugin is a possibility for you:
https://marketplace.atlassian.com/plugins/aptis.plugins.issueViewer

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Makes sense. Would love to see a public option from Atlassian in the future.

Thanks!

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