JIRA Service Desk Portal Settings Does Not Commit

I have an existing service desk portal with its name configured as "/Service-Desk".


I updated my portal settings with a new name called "New Name" (to test), but my service desk portal still shows the same "/Service-Desk" name. Is there a different setting to change the portal name?


Thanks for your help in advance.


2 answers

This widget could not be displayed.
Susan Hauth Community Champion Jul 26, 2017

That looks like it's right.  But wondering if the "/" is causing grief?

This widget could not be displayed.

Hi Im having the same problem.  I am updating the portal settings (name, description) and the updates are not reflected.  What could be the problem?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Monday in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

261 views 7 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you