We wish to setup an instance of JIRA Service Desk that will enable users outside of the company to easily access the customer portal. Our existing instance only allows users to access the portal if we add the user to our corporate LDAP. Once configured, is it possible to enable the externally configured JIRA Service Desk with the ability to link to tickets (e.g. bugs) that may be created in JIRA Projects hosted internally?
Yes. There is a setting in Service Desk (Administration > Add On) that allows you make your Portals "external". Once this is turned on, and your end users get hold of your Portal link, they can sign up to your Service Desk.
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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