We wish to setup an instance of JIRA Service Desk that will enable users outside of the company to easily access the customer portal. Our existing instance only allows users to access the portal if we add the user to our corporate LDAP. Once configured, is it possible to enable the externally configured JIRA Service Desk with the ability to link to tickets (e.g. bugs) that may be created in JIRA Projects hosted internally?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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