JIRA Service Desk Email with document attachment cannot open the hyperlink.

[Shirley Lau]

Our JIRA Service Desk (Cloud) version, customer received the email with attachment, the hyperlink cannot be open and it needs customer to login. Any setting can let customer open but no need to create JIRA account?

[Deleted user]

Hi @Shirley Lau,

You may need to look at enabling public access to your JIRA Service Desk project via the portal. 

https://confluence.atlassian.com/servicedeskcloud/set-up-customer-permissions-732528940.html

https://community.atlassian.com/t5/Jira-questions/Anonymous-Access-To-Service-Desk-Customer-Portal/qaq-p/240249

Hope this helps

[Shirley Lau]

Hi Danny,

Actually I had enabled the setting. However customer received the email that is shown a hyperlink to open the document, but the link is asking login. Basically I don't want customer to create an account and login system. No idea how to implement it.

Thanks!

Regards,

Shirley