Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Service Desk - Email Request Event

Hi all,


I need help to enhance the Email Request functionnality.


Ideally, we are looking for something which allows us to separate mails which created a request in the project from those which has no created a ticket.


In the email box, we find all mails in "readed status".

I'm looking on a way to forward/classify mails in the box which have not created requests to create them manually. 

We do not want to open our plateform (public signup) which could solve our problem. That why I need help to enhance the functionnality.


I'm also looking for the mail listener event which read the sender from the email and take the decision to create or ignore the email. With the right event, I can develop a little script to send back an email to the box to trigger a rule.


Kindly regards,

Nicolas D.



0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

86 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you