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JIRA Service Desk Customer Portal not rendering German Umlaute Ä, Ü, Ö correct on initial page load

Dear Jira Service Desk community,

I'm encountering a strange problem. On the inital page load of the Service Desk Customer Portal the German Umlaute Ä, Ü, Ö are not correcty displayed by either Edge or Internet Explorer. It looks like this:

Jira-Service-Desk-Umlaute-not-OK.PNG

Reloading the page will not change anything. BUT when I browse to any sub site or menu item, then the Umlaute are displayed correctly like this:

Jira-Service-Desk-Umlaute-OK.PNG

Could anybody please help me find the root cause of this problem?

I have already checked that the encoding is set to UTF-8 and it does show the correct special characters but not on the first time load of the portal...

Any help would be appreciated a lot!

Best regards,

GO

1 answer

1 accepted

0 votes
Answer accepted

I was able to solve the problem according to the solution provided in this post:
https://community.atlassian.com/t5/Jira-questions/German-umlauts-causing-troubles/qaq-p/604766

Here is the solution in brief:

  • cmd: JIRA\bin>tomcat8w.exe //ES//*JIRA-service-name-here*
  • Add the following Options in tap JAVA
-Dfile.encoding=UTF-8
-Dsun.jnu.encoding=UTF-8
  • restart JIRA Server

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