Dear Jira Service Desk community,
I'm encountering a strange problem. On the inital page load of the Service Desk Customer Portal the German Umlaute Ä, Ü, Ö are not correcty displayed by either Edge or Internet Explorer. It looks like this:
Reloading the page will not change anything. BUT when I browse to any sub site or menu item, then the Umlaute are displayed correctly like this:
Could anybody please help me find the root cause of this problem?
I have already checked that the encoding is set to UTF-8 and it does show the correct special characters but not on the first time load of the portal...
Any help would be appreciated a lot!
Best regards,
GO
I was able to solve the problem according to the solution provided in this post:
https://community.atlassian.com/t5/Jira-questions/German-umlauts-causing-troubles/qaq-p/604766
Here is the solution in brief:
-Dfile.encoding=UTF-8
-Dsun.jnu.encoding=UTF-8
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