We have thousends of customers. Should a customer log a Service Desk ticket, it would most problably only be a one time thing. We dont really want customers to send a mail and then acticvate their account as it will take up space on the server. Our customers will be happy with just getting feedback via email instead of also logging into the Portal.
Is it possible for a customer to log a ticket and get email updates without activating their account? If so, how do I go about setting this up?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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