We have thousends of customers. Should a customer log a Service Desk ticket, it would most problably only be a one time thing. We dont really want customers to send a mail and then acticvate their account as it will take up space on the server. Our customers will be happy with just getting feedback via email instead of also logging into the Portal.
Is it possible for a customer to log a ticket and get email updates without activating their account? If so, how do I go about setting this up?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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