JIRA Service Desk: Clients not activating an account

Hi Team,

We have thousends of customers.  Should a customer log a Service Desk ticket, it would most problably only be a one time thing.  We dont really want customers to send a mail and then acticvate their account as it will take up space on the server.  Our customers will be happy with just getting feedback via email instead of also logging into the Portal.

Is it possible for a customer to log a ticket and get email updates without activating their account?  If so, how do I go about setting this up?




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Hi @Juan Du Toit 

Is your question still active or have you already found the solution?

I know it's been quite a long period of time.

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