JIRA Service Desk: Clients not activating an account

Hi Team,

We have thousends of customers.  Should a customer log a Service Desk ticket, it would most problably only be a one time thing.  We dont really want customers to send a mail and then acticvate their account as it will take up space on the server.  Our customers will be happy with just getting feedback via email instead of also logging into the Portal.

Is it possible for a customer to log a ticket and get email updates without activating their account?  If so, how do I go about setting this up?

 

Regards,

Juan

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,126 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you