JIRA Service Desk: Can Help Center articles be restricted to Organizations?

Hello! :-)

We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions.

Can the Help Center Articles (Customer Portal) be restricted depending on the Organization?
Example: All Organizations can browse through the same Help Center, but Organization (A) can view some additional help articles that Organization (B), (C) and (D) can’t view. But Organization (C) can view some other additional help articles.

Any help would be really appreciated. Thank you. :-)

2 answers

It seem I can add restrictions for knowledge base pages for confuence users or for confluence groups.

But can I also add restrictions for "Portal only users" or organizations?
Our JIRA Service Desk is connected to a Confluence Space. 
("Everyone with access to your service desk can read articles without a Confluence license. This option is best if you want to share knowledge base articles with your customers.")

I have the same issue. We have multiple customer organizations sharing a service desk project, we would like to restrict some KB articles to specific organizations. It does not seem like it is possible...

0 votes
Susan Ostreicher Community Champion Jul 21, 2017

Hi Susi, 

Yes - help center articles are on Confluence, and Confluence pages can be restricted.  You can also create groups of users and use those to define the restrictions.  This article might be helpful for you: 


Hello Susan, thank you very much for the information. :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

385 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you