JIRA Service Desk Automation - Add watcher or request participant

[Jimmy Liang]

Is it possible to add a watcher or request participant using the build in JIRA service desk automation tool?  There's a CC field, but that's not the same as watcher or request participant. 

[Rodney Sawyer]

Wait... it is possible I am misunderstanding your question.. if you are trying to add the participant on create. That is not currently possible.  There is a feature request to allow this here:

https://jira.atlassian.com/browse/JSDSERVER-1511

[Jimmy Liang]

What I'm trying to automate:  When an issue is created, if a particular field is set to a specific option, then Joe Smith user will be added as a request participant or watcher.

I'm using the edit issue action and trying to edit the request participant field and/or watcher field:

This should be a built in option :/

[Rodney Sawyer]

Yeah.. .that is not currently available.  I wanted to do soemthing similar and ended up using the sriptrunner solution.

I agree it should be built in.  Make sure you vote on that ticket, they do take our voices seriously.  

[Mario Fiedler]

I tried to recreate @Rodney Sawyer's suggestion, but i don't have "Request participants" or "Watcher" in the selection.

We are using Service Desk version 8.3.3

Does anyone have any idea what that's all about?

[Heather R]

I believe this is also a feature request for this: https://jira.atlassian.com/browse/JRASERVER-43158?_ga=2.177442278.2106392666.1555332986-604395977.1547221284 

[Rodney Sawyer]

Yes... you can see the automation solution below the scriptrunner solution here:

https://confluence.atlassian.com/jirakb/how-to-automatically-add-request-participants-when-creating-an-issue-777026955.html