JIRA Service Desk Automation - Add watcher or request participant

Is it possible to add a watcher or request participant using the build in JIRA service desk automation tool?  There's a CC field, but that's not the same as watcher or request participant. 

2 answers

Wait... it is possible I am misunderstanding your question.. if you are trying to add the participant on create. That is not currently possible.  There is a feature request to allow this here:

https://jira.atlassian.com/browse/JSDSERVER-1511

What I'm trying to automate:  When an issue is created, if a particular field is set to a specific option, then Joe Smith user will be added as a request participant or watcher.

I'm using the edit issue action and trying to edit the request participant field and/or watcher field: Screen Shot 2017-07-19 at 10.56.01 AM.png
Screen Shot 2017-07-19 at 10.56.33 AM.png
This should be a built in option :/

Yeah.. .that is not currently available.  I wanted to do soemthing similar and ended up using the sriptrunner solution.

I agree it should be built in.  Make sure you vote on that ticket, they do take our voices seriously.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

252 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you