JIRA Service Desk Automation - Add watcher or request participant

Is it possible to add a watcher or request participant using the build in JIRA service desk automation tool?  There's a CC field, but that's not the same as watcher or request participant. 

2 answers

1 votes
Rodney Sawyer Community Champion Jul 19, 2017

Wait... it is possible I am misunderstanding your question.. if you are trying to add the participant on create. That is not currently possible.  There is a feature request to allow this here:

https://jira.atlassian.com/browse/JSDSERVER-1511

What I'm trying to automate:  When an issue is created, if a particular field is set to a specific option, then Joe Smith user will be added as a request participant or watcher.

I'm using the edit issue action and trying to edit the request participant field and/or watcher field: Screen Shot 2017-07-19 at 10.56.01 AM.png
Screen Shot 2017-07-19 at 10.56.33 AM.png
This should be a built in option :/

Rodney Sawyer Community Champion Jul 19, 2017

Yeah.. .that is not currently available.  I wanted to do soemthing similar and ended up using the sriptrunner solution.

I agree it should be built in.  Make sure you vote on that ticket, they do take our voices seriously.  

0 votes
Rodney Sawyer Community Champion Jul 19, 2017

Yes... you can see the automation solution below the scriptrunner solution here:

https://confluence.atlassian.com/jirakb/how-to-automatically-add-request-participants-when-creating-an-issue-777026955.html

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