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JIRA Service Desk Automation - Add watcher or request participant

Is it possible to add a watcher or request participant using the build in JIRA service desk automation tool?  There's a CC field, but that's not the same as watcher or request participant. 

4 answers

Wait... it is possible I am misunderstanding your question.. if you are trying to add the participant on create. That is not currently possible.  There is a feature request to allow this here:

https://jira.atlassian.com/browse/JSDSERVER-1511

What I'm trying to automate:  When an issue is created, if a particular field is set to a specific option, then Joe Smith user will be added as a request participant or watcher.

I'm using the edit issue action and trying to edit the request participant field and/or watcher field: Screen Shot 2017-07-19 at 10.56.01 AM.png
Screen Shot 2017-07-19 at 10.56.33 AM.png
This should be a built in option :/

Yeah.. .that is not currently available.  I wanted to do soemthing similar and ended up using the sriptrunner solution.

I agree it should be built in.  Make sure you vote on that ticket, they do take our voices seriously.  

0 votes

I tried to recreate @Rodney Sawyer's suggestion, but i don't have "Request participants" or "Watcher" in the selection.

2019-09-13 15_02_14-Automation - Service Desk.png


We are using Service Desk version 8.3.3

 

Does anyone have any idea what that's all about?

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