we use JIRA IT-HELPESK as helpdesk tool for our customers.
We are a service provider in telecoms. For each client we create a service desk. For example for the customer "Red" we create a service desk "RED". for this service we add customers "one", "two", "three". My question is this: how to configure JIRA IT Helpesk for the customer "one", "two" and "three" can see all the tickets (one, two, three) at the web portal
This is currently not an option in JIRA Service Desk, but feature requests exist to implement such functionality.
I would suggest taking a moment to vote for these feature requests, plus add any comments you may have to let the development teams know why the features are important to the way you use JIRA, how you'd envision the feature working, etc.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs