we use JIRA IT-HELPESK as helpdesk tool for our customers.
We are a service provider in telecoms. For each client we create a service desk. For example for the customer "Red" we create a service desk "RED". for this service we add customers "one", "two", "three". My question is this: how to configure JIRA IT Helpesk for the customer "one", "two" and "three" can see all the tickets (one, two, three) at the web portal
This is currently not an option in JIRA Service Desk, but feature requests exist to implement such functionality.
I would suggest taking a moment to vote for these feature requests, plus add any comments you may have to let the development teams know why the features are important to the way you use JIRA, how you'd envision the feature working, etc.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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