Has any one had any trouble with the JETI addon when sending "internal only" comments the JETI addon will send an email to the customer via the service desk addon?
It seems when the comment event is triggered JETI thinks my service-desk-customer group is apart of the service-desk-team group (im guessing). My group service-desk-customers is in the Service Desk Customers Project roles only, so Im not sure why it sends emails when the "Internal only" comments is selected.
JIRA - 6.3.5
Service Desk - 2.0.2
JETI - 22.214.171.124
Any help appreciated
After doing some more investigating I looked at the modules section of the service desk addon and found this module "service-desk-comment-field" so I thought I'll try disabling it and see what happens, after disabling it has put the comment box back to using the dropdown security selection. After disabling this module I started testing, sending emails notifications on the comment events and it seems to be OK now, so for now I've figured out a work around for this problem.
Might be useful for someone with the same problem.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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