Issues with files attached

When a customer creates a ticket through e-mail, most of the times I see in the field attached the logos of the customer as an image, and it is mixed with important information attached as XML, other important images, etc... so it makes a confusion

I understand that images are part of the sign of the company, but, is there a way to fix that?



1 answer

1 vote

Hello Guillermo,

There is an open bug for this issue:

Please review comments and vote for the issue. Additionally you may be able to find third-party plugins that allow attachment blacklisting by filename pattern. Hope this helps.

Hi Eduard,

Thanks, I will vote for the issue.


Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

64 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot