Issues received via the email channel sorted based on the issue key in the subject of the email

[Laura Ainsworth (UK)]

We have an instance of Jira Service Desk which has multiple projects, each attached to a different customer service email address, to manage our products. 

We have found that if a customer emails into project A (by emailing project A's email address) with an issue key that is present in a different project, project B, then this email is captured as a comment within project B. 

Is there a way for the Service Desk to sort emails based upon the email address that is contacted rather than the subject of the email sent?

[Jack Brickey]

This seems familiar. I reported this back in February - JSDCLOUD-5137 . It was fixed in Cloud but i don't see a server bug linked here. You might wish to report to Atlassian Support.