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Issues received via the email channel sorted based on the issue key in the subject of the email

We have an instance of Jira Service Desk which has multiple projects, each attached to a different customer service email address, to manage our products. 


We have found that if a customer emails into project A (by emailing project A's email address) with an issue key that is present in a different project, project B, then this email is captured as a comment within project B. 


Is there a way for the Service Desk to sort emails based upon the email address that is contacted rather than the subject of the email sent?

1 answer

0 votes
Jack Community Leader Jul 30, 2020

This seems familiar. I reported this back in February - JSDCLOUD-5137 . It was fixed in Cloud but i don't see a server bug linked here. You might wish to report to Atlassian Support.

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