We are using JIRA Service Desk cloud version and it seems like the Customer notification when a public comment is made is not working.
It worked perfectly yesterday, then I disabled the customer notification on "Request created" and today public comment notification are not send nor to the requester or the assignee (even after I re-enabled notification at "request creation" just in case).
Is it a known bug, or is there another setting elsewhere I should check?
I saw this issue on JSD server and wonder if it could be the same, and if so how to solve it on cloud? https://community.atlassian.com/t5/Jira-Service-Desk-questions/JSD-does-not-send-customer-notifications-throws-java-lang/qaq-p/671953
@Carole Wai Hai, welcome to the community!
I don't suspect the link you mention is related to your issue. I also doubt that the change to Request Created caused this.
Please check the following:
LMK what you find.
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