This is not possible with the JIRA Service Desk Portal.
You could grant browse rights for the project to anyone, but that would make all of your service desk issue available to the entire internet.
You could add all your customers as jira-users and grant them browse rights on the project (that would ofcourse require you to get extra licenses for you customers).
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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