Issue viewable by everyone

Hi guys,

How can I allow unrestricted access to issues so all customers within a project can see an issue raised by other customers?

Many Thanks,


1 answer

This widget could not be displayed.

Hi Siva,

This is not possible with the JIRA Service Desk Portal.

You could grant browse rights for the project to anyone, but that would make all of your service desk issue available to the entire internet.

You could add all your customers as jira-users and grant them browse rights on the project (that would ofcourse require you to get extra licenses for you customers).



Hi Peter, Many thanks for your response, and sorry for the late reply. Unfortunately, both are out of the question for me:) but I do wonder how a client can collaborate with a request at their end?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,349 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you