Is this possible to set permission for Service Desk Customers (JIRA Service Desk) to see only one type of issues and cannot see other types?

3 answers

1 accepted

1 vote

No, the permissions are done at a project level, not issue.

There are some workarounds around stopping people using the "wrong" issue types, and you could even set security levels automatically as you go through the workflow, but at it's core, your users are always going to be offered all issue types. (Yes, you could inject some javascript, but you should always avoid injected javascript - it's messy and usually causes problems, and almost always fails on the slightest change of version)

But I can't find is there a possibility to set permissions to create only one type of issues. When customer use Service Desk (Customer Portal) it's simple, but when he use JIRA he can see all issue types. Somebody could help?

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

44 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot