It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue in "resolve" stage. Jira SD

Dears, we are trying to change the status of ticket to "resolve" in mobile version but we can't. We see the following text "1- Please add comment" but the comment exists. Please help us to resolve this issue. If you need any info I will be glad to share with you. The problem exists in IOS and in Android versions.

2 answers

0 votes

It's not asking if a comment already exists, your workflow is configured to ask for a comment as you resolve it.

the problem is when assignee, after solving a problem, tries to close the ticket, he opens a window for him to write a comment about the solution of the problem, but when assignee writes a comment, he see the following text "1- Please add comment" and the ticket isn't closed.

Jack Community Leader Jun 02, 2018

if the user is entering a comment in the comment field on the close screen and still getting that error then that is odd. What other fields are they presented w/ on that screen and are they filling them in as well? It could be that the admin that set up the workflow used the wrong text for another field. Unlikely but certainly possible and worth checking it out.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

270 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you