After upgrading from JIRA Service Desk 3.1.10 to 3.5.2, the Export of CSV (Current Fields) is adding the Issue ID Field to the file, even though the columns do not list it even as an available column to select.
It shows up in the second column.
The current process is to use a saved filter that we created, Use the Export CSV (Current Fields) option, and save the file, and it is then emailed to a group.
I would like to automate this process with a Cron Job to generate the export, and send the email on a daily basis.
We are currently looking at Addons to help us with the process, but the fields in the file have to be:
Instead I would add a dashboard with that "Filter Result" gadget. Then setup subsciptions to that board. IF they need to export it they can click the Total issue # at the bottom of the gadget to navigate to the export screen.
We use an addon called "AIO (All-In-One Reports)" to build out reports and then setup Cron job subscriptions.
Our reports are about the SLA in the service desk and how close tickets are to breaching the SLA, but the addon can report on just about any out of box or custom field.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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