Why is Customer Request Type not visible in the Issue Filter Subscription Email. I have created a list of tickets that i want to send on weekly basis as a report and i want to include to which category they were assigned to.
@Matúš Klaudíny, like Susan mine are showing fine and i'm on Cloud. So we need to understand what is different for you. So for sure you have checked INN-618 and 617 and you see the request type in the detail view? Can you try to remove the CRT from the filter, rerun to show it is gone and then re-add, just for grins?
this is a good one for sure! Yay for Susan and I as we have a bone w/ some meat on it. boo for you as you are suffering thru it. :-) This is sure smelling like a bug. I'm continuing to contemplate possibilities. In the interim you might want to open a ticket w/ Atlassian Support.
ok so surely a bug associated w/ Gmail interop. I just added my gmail test user to the subscription I have and what is weird is I don't even get the "Customer Request Type" column but in Outlook it is there clear as day. @Matúš Klaudíny, I recommend contacting Atlassian support and please reference this thread and place final solution once you have it.
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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