Issue Filter Subscription Email - Field Visibility

[Matúš Klaudíny]

Hello,

Why is Customer Request Type not visible in the Issue Filter Subscription Email. I have created a list of tickets that i want to send on weekly basis as a report and i want to include to which category they were assigned to. 

[Susan Hauth _Jira Queen_]

Alright, so next question.  Maybe its specific to the email app.  We use Outlook.  What do you use?

[Matúš Klaudíny]

Basic Gmail / Inbox in browser atm. 

[Susan Hauth _Jira Queen_]

Hi,

I was curious.  I'm on Jira server and I just ran a subscription and my customer request types are fine:

[Susan Hauth _Jira Queen_]

Maybe it's a bug?

[Matúš Klaudíny]

Wow, thank you. Could you please tell me version of JIRA and JSD you are running? If that is okay? Also.. isnt this somehow connected to the request type icons?

[Susan Hauth _Jira Queen_]

Hi,

Jira 7.9.2 and JSD 3.12.2

We use custom request type icons, so that's maybe why they arent' showing up.  But as long as the description does, that's fine.

[Matúš Klaudíny]

The shame is that the Description is the main desire that is missing. No need to have icons in such report :/

Well there has to be something that i am missing! (We got higher application licences also :/)

[Matúš Klaudíny]

We are also using icons from the predefined set from Atlassian. 

There really is no reason why this is not working properly, afaic. 

[Jack Brickey]

Did you verify that the issue actually has a request type in the detail view?

[Matúš Klaudíny]

Yes in JIRA it shows on each and every one of them. 

[Susan Hauth _Jira Queen_]

Can you paste a screenshot of those above issues of the view issue

Curious

[Jack Brickey]

@Matúš Klaudíny, like Susan mine are showing fine and i'm on Cloud. So we need to understand what is different for you. So for sure you have checked INN-618 and 617 and you see the request type in the detail view? Can you try to remove the CRT from the filter, rerun to show it is gone and then re-add, just for grins?

[Matúš Klaudíny]

This is how it looks in JIRA Issues Search. 

[Jack Brickey]

this is a good one for sure! Yay for Susan and I as we have a bone w/ some meat on it. boo for you as you are suffering thru it. :-) This is sure smelling like a bug. I'm continuing to contemplate possibilities. In the interim you might want to open a ticket w/ Atlassian Support.

[Jack Brickey]

ok so surely a bug associated w/ Gmail interop. I just added my gmail test user to the subscription I have and what is weird is I don't even get the "Customer Request Type" column but in Outlook it is there clear as day. @Matúš Klaudíny, I recommend contacting Atlassian support and please reference this thread and place final solution once you have it.

[Matúš Klaudíny]

Perfect! So there is something weird going on. Thank you for the quick review :))