Issue Created notification

Currently we receive a notification everytime an agent creates an issue and I can't seem to find out where to configure this so that we only receive notifications on Issue Create when it is a customer that is creating the issue. Any help would be appreciated, thank you!

2 answers

Hello,

Go to your project settings and then to menu customer-notifications. You can also check menu notifications.

Hi Andreia, 

I've checked these areas prior and I don't see anything that would allow me to basically rule out the notifications to an agent if an agent created the issue. 

Please see whats in front of the 'Issue Created' in the notifications menu

Hello,

I think you can change this under administration > issues > notification schemes.

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