Is this a bug In JIRA Service Desk?

I am working with custom security levels within a Issue Security Scheme and i think I may have found a bug in JIRA. I have X amount of different groups and X amount of different security levels that pertain to each one of those groups. This means group A can only see issues with Security Level "None" And Security Level "A" and the same with every other group. I have also created a custom field that allows individual users to be selected. I have called this field "CC". When creating an issue I can set the security level and choose any users in the CC field without a problem and the chosen users can see the issue. The problem is once the issue has been submitted and I try to add users to the CC field, I get an error stating "Users do not have permission to browse issue: X user, Y user" How can they not have permission when I am able to add them on issue creation?

3 answers

0 votes
Steven Behnke Community Champion Sep 16, 2014

How did you set the custom field (CC) to apply to the security levels? You skipped by that bit and I think that it's relevant.

You have to add the Cc custom field (user picker) to the issue security level.

I did add it and its not a problem when I add people to the CC field at issue creation time but if I later on try to add more people after the issue is submitted then I get the error.

Sorry. I added the custom field CC to the security Level and it still gives me the same error.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

525 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot