Is this a bug In JIRA Service Desk?

I am working with custom security levels within a Issue Security Scheme and i think I may have found a bug in JIRA. I have X amount of different groups and X amount of different security levels that pertain to each one of those groups. This means group A can only see issues with Security Level "None" And Security Level "A" and the same with every other group. I have also created a custom field that allows individual users to be selected. I have called this field "CC". When creating an issue I can set the security level and choose any users in the CC field without a problem and the chosen users can see the issue. The problem is once the issue has been submitted and I try to add users to the CC field, I get an error stating "Users do not have permission to browse issue: X user, Y user" How can they not have permission when I am able to add them on issue creation?

3 answers

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Steven Behnke Community Champion Sep 16, 2014

How did you set the custom field (CC) to apply to the security levels? You skipped by that bit and I think that it's relevant.

You have to add the Cc custom field (user picker) to the issue security level.

I did add it and its not a problem when I add people to the CC field at issue creation time but if I later on try to add more people after the issue is submitted then I get the error.

Sorry. I added the custom field CC to the security Level and it still gives me the same error.

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