Is there away to move an email request to another other request type based on subject of the email?

[Bill Mace]

We would like to automatically move an email request if the subject heading contains a certain word to another request type.  Example if the the subject has "Printer" then move to a Printer request type. 

[Angélica Luz]

Hi Bill,

Welcome to Atlassian Community!

It’s possible to create an automation to change the request type if the summary has a specific word.

In this case, the automation will only work if the issue type is the same for both of the request types:

You can confirm what is the issue type for each request type on Project settings > Request types:

Please, give it a try and let us know how it goes.

Regards,

Angélica