Is there anyway to set the value of a custom field into the target of a SLA in Service Desk?


I would like the target of a SLA to be changed dynamically, but Service Desk only provides the option to fill in with time values, not with field values.

I have a custom field called 'period', which is established on each issue during its creation.

Once the issue is created, I would like the SLA to start measuring the time until its due date, that will be increased in the value of the custom field 'period'. The target could be set with 'period' value...

I can't find anyway to solve this problem...

Any idea?

Thanks a lot.

1 answer

This widget could not be displayed.

Would you consider having Due Date or some other date field to track the real due date based on your 'period' field? (I assume you do something like now()+period to determine when the issue needs to be resolved.) With a simple add-on you could set the real due date in a field based on your period field and then track the SLA target to "duedate < now()"

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,763 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you