Is there anyway to set the value of a custom field into the target of a SLA in Service Desk?


I would like the target of a SLA to be changed dynamically, but Service Desk only provides the option to fill in with time values, not with field values.

I have a custom field called 'period', which is established on each issue during its creation.

Once the issue is created, I would like the SLA to start measuring the time until its due date, that will be increased in the value of the custom field 'period'. The target could be set with 'period' value...

I can't find anyway to solve this problem...

Any idea?

Thanks a lot.

1 answer

Would you consider having Due Date or some other date field to track the real due date based on your 'period' field? (I assume you do something like now()+period to determine when the issue needs to be resolved.) With a simple add-on you could set the real due date in a field based on your period field and then track the SLA target to "duedate < now()"

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

242 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot