We are a team the transitioned from ZenDesk to Service Desk to have better integration with JIRA, however we feel frustrated that multiple agents can be writing in tickets simultaneously. Is there any way we can see who is currently writing in a SD ticket or who is currently looking a the page?
No, JIRA doesn't do that, as it doesn't expect many users to need to be writing at the same time.
You can prevent it very easily though. Change the permission scheme to say "only assignee can edit the issue", then only one Agent will be able to work on it.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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