We are a team the transitioned from ZenDesk to Service Desk to have better integration with JIRA, however we feel frustrated that multiple agents can be writing in tickets simultaneously. Is there any way we can see who is currently writing in a SD ticket or who is currently looking a the page?
No, JIRA doesn't do that, as it doesn't expect many users to need to be writing at the same time.
You can prevent it very easily though. Change the permission scheme to say "only assignee can edit the issue", then only one Agent will be able to work on it.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG