Is there any way to see who is currently writing in the same ticket?

We are a team the transitioned from ZenDesk to Service Desk to have better integration with JIRA, however we feel frustrated that multiple agents can be writing in tickets simultaneously. Is there any way we can see who is currently writing in a SD ticket or who is currently looking a the page?

3 answers

whose currently looking at the page, i think for cloud. there is.

Please elaborate - where to configure that?

0 votes

No, JIRA doesn't do that, as it doesn't expect many users to need to be writing at the same time.

You can prevent it very easily though.  Change the permission scheme to say "only assignee can edit the issue", then only one Agent will be able to work on it.

however we feel frustrated that multiple agents can be writing in tickets simultaneously.

 

what does it mean?

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