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Is there any way to display the ticket's current "time to resolution" inside the customer portal ?

This question is in reference to Atlassian Documentation: Configuring the customer portal

Most of our customers would like to know this information :smile:

1 answer

Hi,

You can display SLA on customer portal using plugin Extension for JSD.

Here you can find documentation: https://intenso.atlassian.net/wiki/display/SPFJSD/SLAs+on+Customer+Portal

I hope I've helped you.

 

Best Regards

I generally dislike having to turn to plugins for some things, but this really is an excellent plugin on a number of fronts.

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