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Is there any way to avoid customer for disabling "Don't notify me" from customer portal?

Eric Cheng
Eric Cheng September 27, 2017

Hi,

 

I want to force end user to receive the notification from JIRA. Seems that end user will not receive the email after they clicked "Don't notify me" button via customer portal and no any email notification will send to end user.

 

Is there has any way to hide "Don't notify me" / "Get notification" for forcing end user to receive the system notification from JIRA once the case received any update?

 

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Regards,

Eric Cheng

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Mizan
Mizan
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September 28, 2017

A better way is to add the reporter in the notification scheme for the events you want the reporter to be notified.

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Eric Cheng
Eric Cheng October 3, 2017

Sorry that seems not working even added the reporter to be notified. Please advise how should I do for hiding "Don't notify me" / "Get notification"?

 

Regards,

Eric Cheng

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