Our Service Desk allows for incidents and requests to be submitted. Jira Service Desk allows for only one incoming mail handler to auto assign to an issue type. Can more than one be configured?
I can create a custom mail handler in Jira Software but the incoming mail is not handled the same way. Example: Confirmation of receiving the email and the survey upon closure.
Any ideas on how to "auto assign"?
Jira Service Desk has it's unique mail handler which will create an issue with a Request Type and uses the Customer Notification Scheme (Confirmation of receiving the request/Satisfaction survey) you can unfortunately only tie it to a single Request Type.
You could look at an automation plugin that recognizes a keyword and triages issues into a separate Request/Issue Type. Or else use the standard Jira mail handlers, but as you said they won't use the Customer Notifications and won't tie issues to a Request Type.
I have been trying to figure out the problem regarding ''MAIL HANDLER'' we have the app Email this issue, plus i have activated some settings on the GLOBAL MAIL SETTINGS as well, now the problem is when the unknown customer send the request to the portal we can not receive it. Yes i have already turned it on the settings'' any one can send the request''. I think my problem is with the mail handler. I really have to fix this issue asap. By the way i am getting these error as below.
1) The message was rejected because it is a bulk mail. (By handler) -->SD Bulk filter ? what is SD Bulk filter?
2) The message was rejected because it is an automated delivery status message. ( By handler ) --->Delivery-status email filter
3)) Signup is not currently available ---> Service Desk Mail Handler ( already activated the configuration any one can send the request )
Because we have clients from unknown email ID's. Please advice
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