Is there an opportunity to set different views for different customers for the help center?

Unbenannt.PNG

2 answers

0 vote

You can only have one Help Center for the whole of the JIRA instance that hosts Service Desk. There is currently an open Feature Request to implement more branding and customization of this:

https://jira.atlassian.com/browse/JSD-805

You can have multiple Service Desk projects, but if they are on the same JIRA instance, they will have the same Help Center. The only way around this is to have multiple JIRA servers with Service Desk.

Hi,

What do you mean a "different view"? Do you want to have different options, request types for different customers or just different logo, welcome message... ? In plugin Service Pack for JIRA Service Desk there is option like "Hide request type for a group". So if you have your customers in different groups you can set a different request types for customers.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

791 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you