I am inquiring if there is a way to trigger a workflow change from the JIRA Service Desk when the Goal time of an SLA is reached.
Basically a way to escalate an issue
It's not currently possible to initiate a workflow transition based on an SLA, but I'm interested in your use case:
Designer, JIRA Service Desk
Would also be interested in this. The ability to trigger a transition and associated post actions based on sla would be great. We have our monitoring system generating tickets. We also have our paging system integrated through a web hook post action. Would be great to be able to trigger an escalation page if the sla is breached.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs