It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to trigger the workflow from the SLA goal in Jira Service Desk

Hi 

 

I am inquiring if there is a way to trigger a workflow change from the  JIRA Service Desk when the Goal time of an SLA is reached.

Basically a way to escalate an issue 

 

Regards

 

Showkat

1 answer

0 votes
Judd Atlassian Team Sep 11, 2014

Hi Showkat,

It's not currently possible to initiate a workflow transition based on an SLA, but I'm interested in your use case:

  • Would this be the only way you escalate issues?
  • Are there other actions you would like to run based on SLAs?
  • Are there other triggers you would like to use to start a workflow transition?

 

Judd

Designer, JIRA Service Desk

Would also be interested in this. The ability to trigger a transition and associated post actions based on sla would be great. We have our monitoring system generating tickets. We also have our paging system integrated through a web hook post action. Would be great to be able to trigger an escalation page if the sla is breached.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

270 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you