I am inquiring if there is a way to trigger a workflow change from the JIRA Service Desk when the Goal time of an SLA is reached.
Basically a way to escalate an issue
It's not currently possible to initiate a workflow transition based on an SLA, but I'm interested in your use case:
Designer, JIRA Service Desk
Would also be interested in this. The ability to trigger a transition and associated post actions based on sla would be great. We have our monitoring system generating tickets. We also have our paging system integrated through a web hook post action. Would be great to be able to trigger an escalation page if the sla is breached.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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