Is there a way to set up an auto-assign workflow based on the service desk customer's organisation

[Deleted user]

Here is my Use Case:

Any tickets raised by Service Desk customers within an organisation are auto-assigned to another customer within the organisation to verify the issue raised before any SD agent reviews it.

Is this possible? 

Thanks,

Danny

[Susan Hauth _Jira Queen_]

Hi Danny,

By Service desk definition only Agents can be assigned to issues in a service desk. 

You could use the approvals functionality for that other customer to approve (review) the issue first.

Hope that helps

Susan

[Deleted user]

Hi Susan,

Thanks for your help, this would indeed solve the majority of my problem. However I am unable to set this up; once I select a status to use as the approval I cannot seem to find how to active the approval functionality. 

I have repeatedly reviewed the documentation as to the source of my dilemma.

Thanks,

Danny

[Susan Hauth _Jira Queen_]

Hi Danny,

Is the workflow an inactive one?  Because weirdly you can only get that Approval checkbox when editing active workflows

Susan

[Deleted user]

Yes, it is inactive. To confirm, I need to activate the workflow before I get the option?

[Susan Hauth _Jira Queen_]

Yes,

Make the workflow active.  Then edit it and you will see that option come up for setting approvals.

[Danny _Newcastle_UK_]

Perfect this has worked. Thanks Susan