Our users would like a way to search off of status when looking at the list of tickets. Is there a way to allow customer portal users to search or filter on a specific status?
Any suggestions for helping customers filter out just what is in their court for review?
I don't believe there's a way for a customer to be able search for a ticket since customers have access to the portal and not JIRA where they can do the filter search.
In the attached image, you can see how you as the admin can decide what status you'd like to set for your various request types. Whatever you enter for the customer is what they'll see.
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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