It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to search on the status of a ticket in the Service Desk Customer Portal?

Our users would like a way to search off of status when looking at the list of tickets. Is there a way to allow customer portal users to search or filter on a specific status?

Any suggestions for helping customers filter out just what is in their court for review?

1 answer

Christina,

Customers searching for tickets or Agents searching for tickets?

As far as I know, agents are the ones who have the ability to do so.

Please clarify.

Victor

The customer is the one asking about this capability on the Customer Portal.

 

Christina,

I don't believe there's a way for a customer to be able search for a ticket since customers have access to the portal and not JIRA where they can do the filter search.

In the attached image, you can see how you as the admin can decide what status you'd like to set for your various request types. Whatever you enter for the customer is what they'll see.

Screen Shot 2018-05-24 at 3.31.43 PM.png

Victor

Thanks for the input.

Christina,

Did it work?

Victor

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

[ Survey ] What does the future of ITSM look like? Take our survey today!

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

222 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you