Is there a way to not to let customer turn off notification either from email or from the portal?

We are seeing some of the customers are accidentally turning off the notification.
Is there a way not to display "Turn off Notification" link in customer communication email and not to show "Do not notify" me option in the customer portal ?

1 answer

1 accepted

As for hiding the link from the email, you can edit the email notifications : 

Managing service desk notifications

You can remove the "Disable notifications location" variable from the email template and that should do the trick!


As for removing "Do not notify" from portal, you may need to rely on Javascript.

I dont think its possible to do that from UI. Having said that, adding javascript is not going to be an easy task : :(.


I hope this helps!

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