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Is there a way to let Service Desk customers view tickets in a board / dashboard?

Peter Bengov
Peter Bengov
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August 17, 2015

Customer currently have only the My Requests page. But what about showing something more advanced, like other JIRA options available in JIRA?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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August 17, 2015

To see more than the customer portal, you have to make the users full JIRA users - the idea of a customer for Service Desk is to keep it as simple as possible and focus on the requests and getting them done.

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Peter Bengov
Peter Bengov
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August 17, 2015

Thanks, I would of course like to provide these options for customers as part of Service Desk, without actual access to JIRA. The current interface is very lacking (too simple).

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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August 17, 2015

It's supposed to be simple. If you want them to have more access, they need to be JIRA users.

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