Is there a way to hide some queues in Jira Service Desk?

In our setup, we have site- and project-managers who'd like to set up a variety of queues, but there's a concern about having too many queues. Is there a way to set up views on what queues can be seen?

I suspect that what we're doing is overloading Service Desk and that *-managers should use Jira Agile and boards for slicing and dicing work.

2 answers

2 accepted

I haven't heard of such a functionality. You could restrict a project from being viewed but hide it with the option to unhide it for better viewing, I'm afraid is not possible.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

786 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you