We are setting up our Service Desk for a project that we manage in JIRA that already has many defined Versions. Is there a way to export or reuse these from JIRA, in Service Desk, without having to go redefine and maintain 2 separate lists? It seems to be a duplication in effort and should stay consistent between the 2 products.
The JIRA project is the project that manages the work for the Service Desk, so they are not technically different projects. But guessing that JIRA and Service Desk can not share this information. Which is odd, because it is using a field, like Affected Versions or Fixed Version that is accessible between JIRA and Service Desk.
I would recommend that as an enhancement for the interaction between JIRA and Service Desk.
Thanks for the reply!
What do you mean by "the Jira project is the project that manages the work for the Service Desk"?. In Jira you can create three types of "classic" projects: Business, Jira Software and Jira Service Desk. Which project do you mean by Jira project? If it is a Service Desk project, then you can use versions in this project.
one more point of clarification here, JSD doesn't deal w/ "Versions" as it is defined in JSW. JSD does not have releases. You could create a custom field, e.g. "Fixed In" and use automation to copy the value(s) from JSW linked issue maybe. Is your goal to share the fix version w/ the customer?
We want our customers to be able to identify what version of the delivered software they are seeing issues or problems with, when they submit a request to HelpDesk.
I have just duplicated the versions and their definitions that exist in my current Jira Software project in my Service Desk project.
Thanks for the feedback.
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