I have this customfield where requestors put links in there but this is done by the triage specialists.
I am wondering for Jira Service Desk Cloud, if there was a way to have a field off the customer portal until it has been populated. Or maybe even an add in.
END STATE: customfield xyz doesn't appear on the customer portal when a request is being created but appears on the portal once the field is populated after it has been created.
Thank you for reaching out to Community!
On the customer portal, fields that are added to the form are the only fields that will be visible for the customer after the ticket is created.
Fields that are not added to the form and the ones that receive a value after the ticket is created will be visible only for agents internally.
The workaround, in this case, would be to add a value to the field and add a comment with the value for the customer to see, but the field itself won't show in the portal.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event