Is there a way to customize the invitation mail send to customer to sign up for customer portal?

Gunar Funke June 16, 2017

Hello,

currently the mail text is NOT very business like as it says:

Hallo,

Firstname Surname has invited you to the portal IT Service Desk!
Visit the Portal to create a request and ask for help.

 

We need to modify this simple message. How to do that?

1 answer

0 votes
Daniel Vargas Llopis
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July 6, 2017

Hi Gunar,

 

I believe it's not possible, but many customers are asking for this

https://community.atlassian.com/t5/JIRA-questions/Is-it-possible-to-customize-invitation-mail-form-customer-in/qaq-p/284540

 

There are 2 open issues on Atlassian's side, last update is a bit over a month old:

Server

Cloud

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