currently the mail text is NOT very business like as it says:
Firstname Surname has invited you to the portal IT Service Desk!
Visit the Portal to create a request and ask for help.
We need to modify this simple message. How to do that?
I believe it's not possible, but many customers are asking for this
There are 2 open issues on Atlassian's side, last update is a bit over a month old:
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...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...
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