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Is there a way to customize the invitation mail send to customer to sign up for customer portal?


currently the mail text is NOT very business like as it says:


Firstname Surname has invited you to the portal IT Service Desk!
Visit the Portal to create a request and ask for help.


We need to modify this simple message. How to do that?

1 answer

Hi Gunar,


I believe it's not possible, but many customers are asking for this


There are 2 open issues on Atlassian's side, last update is a bit over a month old:



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