I was hoping to get some feedback on the association of SLA Metric to multiple projects. When a project is created in Jira Service Desk a set of default SLA Metrics are created along with it. In addition, new SLA Metric can be created depending on a given requirement. Is it possible to associate new SLA Metric to other projects, a default type that can be used across all?
Your feedback is appreciated.
I am guessing the functionality is not available to share anythign between SDs because each SD is tied to a project and each project can have it's own configuration. You could raise a request here though (https://jira.atlassian.com/browse/JSD).
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs