Is there a way of showing the tickets list page after opening a ticket?

[Jeff Santos]

Hi guys,

Is there a way of showing the tickets list page after opening a ticket , instead of the ticket details?

Thanks!

[Jack Brickey · Accepted solution]

ticket list page? can you explain or add a image of what you mean? If you click on the link of the issue create it takes you to detailed issue view. That won't change. But not sure I understand what you are asking for here.

[Jeff Santos]

Hi @Jack Brickey

The list of tickets, like, for example, the page below:

[Jack Brickey]

so that is what i thought you meant. That is a filtered list view. clicking on a specific issue will not take you there but, as you found, the detailed view. Now you can always get to the list view(s) via the project sidebar links. 

[Jeff Santos]

Right after opening a ticket, the ticket detail is showed to the customer.

We actually want to check if there is a way of the filtered list to be shown instead.

Do you know it?

Thanks in advance.

[Jack Brickey]

This cannot be changed. The customer would need to click on "Requests" to get the list view.

[Jeff Santos]

Thanks @Jack Brickey !