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Is there a way not to apply SLA's to a single Request Type

Yolanda Vega April 8, 2019

Hi all,

Is there a way not to apply SLA's to single Request type, but allow it to display is the same group.

I tested by creating a new group "No SLA's and attaching that group to the request type, however, it still display the SLA's?

Any help will be appreciated...

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